We take every complaint seriously. Our Grievance Officer is appointed as required by law and is committed to resolving your concerns fairly, transparently, and within the timelines prescribed by applicable legislation.
Email grievance@limojobs.in or call 1800-XXX-XXXX with your full name, registered mobile number, and a clear description of your concern.
Day 0You will receive a written acknowledgement with a unique complaint reference number within 48 hours of receipt.
Within 48 hoursOur Grievance Officer personally reviews your complaint, gathers relevant information from internal teams, and conducts a fair and impartial investigation.
Within 15 daysYou receive a written resolution with a clear explanation of our findings and any action taken. If we need more time, we will inform you with reasons.
Within 30 daysIf you are not satisfied with our resolution, you may escalate to the Data Protection Board of India, consumer courts, or other relevant statutory authorities.
Any time after Step 4Please fill in the form below as completely as possible. The more detail you provide, the faster we can investigate and resolve your concern.
Every complaint receives a written acknowledgement with a unique reference number within 48 hours — no exceptions.
We are legally required to resolve your complaint within 30 days. If we need more time, we will tell you why.
You can file your complaint and receive our response in any of our 12 supported Indian languages.
If unsatisfied, you may escalate to the Data Protection Board of India, consumer courts, or TRAI as applicable.
Your complaint details are kept strictly confidential and shared only with those who need to investigate it.
Filing a complaint will never result in adverse action against your account. We have a strict non-retaliation policy.
For complaints related to personal data processing under the Digital Personal Data Protection Act 2023. Once constituted, you may approach the Board if you are not satisfied with our response.
Under the Consumer Protection Act 2019, you may approach your District, State, or National Consumer Commission for disputes regarding our services.
For complaints involving fraud, identity theft, or data breaches, you may also lodge a complaint at cybercrime.gov.in or your local police cyber crime cell.